Terms of Service

1. Definitions

• Account: Your unique user profile for accessing the Service.
• Service: Our website and platform at www.pokkera.com.
• Company ("We", "Us", "Our"): Pokkera ApS, CVR no. 45720365, Herninggade 17, 2100 Copenhagen, Denmark.
• Store: A registered business that lists and rents out sports and outdoor gear via the Service.
• Renter: An adult individual or business that reserves Gear from a Store via the Service.
• Gear: The items a Store makes available for rent via the Service.
• Booking: A reservation of Gear made by a Renter with a Store via the Service.
• Rental Period: The period from pickup to return of the Gear, as agreed between Renter and Store.
• Affiliate: A partner approved by Us who refers Renters to the Service via a unique referral link and, in exchange, receives a commission on Our earnings from completed Bookings.

2. Contact

3. Acknowledgement and Acceptance

• Use of the Service is conditional on your acceptance of these Terms. By creating an Account or otherwise using the Service, you accept these Terms. If you do not accept them, you must immediately stop using the Service.
• You must be at least 18 years old to create an Account, make a Booking, or enter into agreements via the Service.
• You must also accept Our Privacy Policy.
• We will notify all users of material changes to these Terms.
• If you use the Service on behalf of a business, you also accept these Terms in that capacity.

4. Applicable Law

These Terms are governed by Danish law, including the Danish E-Commerce Act (e-handelsloven), the Danish Consumer Contracts Act (forbrugeraftaleloven), and the Danish Sale of Goods Act (købeloven).

5. Pokkera Acts as Intermediary

• Pokkera is an online marketplace that facilitates the connection between Stores and Renters.
• We are not a party to the rental agreement between a Store and a Renter. The agreement is entered into directly between the Store and the Renter upon booking confirmation.
• We do not process payments and do not store payment data. All payments are made directly between the Renter and the Store at pickup.
• We provide no insurance coverage and act as guarantor for no party.

6. User Accounts

• You must provide accurate and complete information when creating an Account.
• You are responsible for keeping your credentials secure and may not share your Account with others.
• We may suspend or terminate your Account in case of breach of these Terms, suspected fraud or abuse, or use of the Service in violation of applicable law.

7. Bookings, Pickup, and Return

• A Booking is confirmed when the Renter receives a booking confirmation by email from the Store. Until then, the Booking has the status of a request and may be declined by the Store without explanation.
• The Renter may manage or cancel a Booking via the Service at any time. We encourage Renters to update or cancel in good time as a courtesy to the Store.
• As payment is only made at pickup, Pokkera charges no fees for cancellation.
• Individual Stores may have their own terms for no-shows or very late cancellations, which are communicated to the Renter at booking.
• The Renter must pick up and return the Gear as agreed with the Store and return it in the same condition as at handover, subject to normal wear and tear.
• Neither Pokkera nor the Store is liable for breach of contract due to force majeure.

8. Payment

• The price displayed on the Service at the time of booking is the price the Renter pays to the Store at pickup. Pokkera charges no booking fees or other fees to the Renter.
• Pokkera does not process, store, or collect payments from Renters.
• Individual Stores may require a deposit at pickup. Any deposit is agreed and settled directly between the Renter and the Store. Pokkera is not a party to any deposit arrangement.
• Any disputes about payment, deposit, or damage are resolved directly between the Renter and the Store. See section 14 for further details.

9. Stores — Specific Terms

• Stores must provide accurate descriptions, images, prices, availability, and location information for the Gear they list.
• Stores are responsible for ensuring that all listed Gear is safe, lawful to rent, and fit for purpose, and for keeping it properly maintained.
• Stores may not list Gear that is unlawful or dangerous to rent without specific authorisation.
• Stores are responsible for charging the correct price and for accounting for and remitting all VAT and taxes on rental income.
• Stores on a paid plan (Grow or Pro) agree to pay a monthly subscription fee and a 10% booking fee on completed rentals, invoiced monthly by Pokkera. The Free plan is free of charge within the published limits.
• We may remove listings or suspend Stores that fail to comply with these Terms or Danish law.

10. Content and Listings

• You are responsible for ensuring that any content you submit (images, text, reviews, etc.) is accurate, truthful, and lawful, and that it does not infringe the rights of third parties.
• You may not submit content that promotes illegal activity, violence, hatred, discrimination, or harassment.
• We may remove content or listings that, in Our judgement, breach these Terms or applicable law. You may appeal a removal by contacting us at info@pokkera.com.
• By uploading content, you grant Us a non-exclusive, royalty-free right to display the content on the Service in connection with Our intermediation.

11. Personal Data

We process personal data in order to provide the Service, as described in Our Privacy Policy.

12. Tax and Reporting

• Stores are solely responsible for declaring and paying all taxes and duties, including VAT, on rental income.
• Affiliates are solely responsible for declaring and paying tax on their commission.
• We may be required to report information to the Danish tax authority (SKAT) under EU Directive DAC7.

13. Disclaimer and Limitation of Liability

• The Service is provided in its current state without warranties of uninterrupted operation, uptime, or availability.
• We act solely as intermediary and are not liable for the condition, safety, or fitness for purpose of the rented Gear.
• We are not liable for personal injury, property damage, loss, or indirect loss arising from a Booking or from the pickup, use, or return of Gear.
• These Terms do not limit your mandatory rights as a consumer under Danish law.
• The limitation of liability does not apply in cases of gross negligence or wilful misconduct on Our part.

14. Dispute Resolution

14.1 Direct Resolution

Stores and Renters are encouraged to first attempt to resolve disputes directly with each other.

14.2 Mediation

If the parties cannot reach agreement, they may contact Us at info@pokkera.com, and We may offer to mediate as a neutral third party. Our mediation is non-binding and does not affect either party's statutory rights.

14.3 Complaints and Courts

Consumers may submit complaints to Forbrugerklagenævnet (Danish Consumer Complaints Board) or via the EU online dispute resolution platform. Disputes that cannot be resolved amicably may be brought before the Danish courts. For business users, any action shall be brought before the Copenhagen City Court (Københavns Byret).

15. Changes to the Terms

We may update these Terms. We will give at least 30 days' notice of material changes by email or on the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Addendum — Affiliate Programme

16.1 Acceptance

Acceptance into Our Affiliate programme is at Our sole discretion. Applications should be sent to info@pokkera.com.

16.2 Commission

An approved Affiliate receives an agreed commission on Pokkera's earningsfrom completed Bookings referred via the Affiliate's unique link, up to a maximum of 50% of Pokkera's earnings on the relevant Booking. If Pokkera has no earnings on a given Booking — for example because the referred Store is on the Free plan — no commission accrues for that Booking.

Affiliates start at a base commission of 20%of Pokkera's earnings on qualifying bookings, which may be increased up to the maximum stated above following our quarterly performance reviews, with any rate adjustments notified to the Affiliate via email.

16.3 Qualification

Only completed Bookings, where the Gear has been picked up or the rental has concluded, qualify for commission.

16.4 Payout

Commission is settled manually on a monthly basis, provided that the accrued commission exceeds DKK 100. Amounts below the threshold are carried over to the following month.

16.5 Referral Window

Referrals are tracked via an HttpOnly cookie for 30 days from the Renter's first click on the Affiliate's link.

16.6 Marketing

Affiliates may not engage in misleading, spam-based, or otherwise unlawful marketing. We may exclude Affiliates who fail to comply with these requirements and reclaim commission on referrals obtained in breach.

16.7 Changes

We may change the commission rate, qualification criteria, or discontinue the programme on reasonable notice.

16.8 Tax

Affiliates are solely responsible for paying tax on commission received.